The CentReS helps to efficiently manage reservations across properties within the group, as it integrates entire processes within your Central Reservations department (CRS). From handling of availability queries, itinerary preparation based on guests’ preferences, calculating itinerary costs, making reservations and sending confirmation vouchers & advance receipts to control of agent-and-corporate-wise credits and management of rates with regard to seasons.
The CentReS manages
- Packages, seasons and rates
- Properties and rooms
- Agents & corporate clients
- GIT / FIT revelations
- Confirmations & billing
- Advance payments
- Financial accounts & credit control
Managing reservations is a complex and very critical operation for any hotel group. While itineraries and individual preferences vary, customer satisfaction has to stay constant.
The CentReS also fetches reservations from web-based Booking Systems and updates the availability online; thus reducing your CRS department’s data entry work.
The CentReS has been developed around the functional needs of a CRS department and perfected over the years. It streamlines reservations and enables complete control over processes, resulting in improved revenues and enhanced customer satisfaction.
Key Features :
- One stop reservation for all the group properties
- Central pooling and control of room inventory, rates, itineraries etc
- Integrated to Call Center and Guest Relationship Management System
- Direct and targeted marketing to guests, agents and others
- Seamless integration with web-based Reservation Engines
- Seamless integration with Booking Platforms and Channel Managers
- Increased occupancy levels
- Multi-property booking leading to higher revenues